Free guides · Brisbane, Australia

Account recovery guides

Plain-English help for Australians locked out of Instagram or Facebook, written by the SafetyNet team in Brisbane. We're independent: we work for you, not for Meta.

If your account is disabled or suspended

Disabled Instagram account

What a disabled Instagram account means and how the appeal works.

Disabled Facebook account

What to do when Facebook disables or suspends your account.

If your account has been hacked

Facebook account hacked? A practical recovery checklist

The steps to take first, in order, when someone else is in your Facebook account.

Regain access to a hacked Instagram account

How to get back into Instagram when a hacker has changed your details.

Hacked Instagram help

One-on-one help from our Brisbane team with a hacked Instagram account.

Hacked Facebook help

One-on-one help from our Brisbane team with a hacked Facebook account.

Not sure if you're hacked or disabled?

Start here and we'll help you work out which it is.

The Story As seen on

SafetyNet Cyber Security has featured in 7NEWS and Yahoo Finance coverage of hacked accounts and the recovery scams that follow them.
‍
Our technicians have recovered thousands of hacked and disabled accounts.

Read Full Story

A gradient pattern line background image.

Get in touch today

Simply fill out the form and we will get in touch with you as soon as possible.

Don't like filling out forms? 

We've got you, simply click on the number below to give us a call: 
0434 791 357 (Nick)

Or, e-mail us at
nick@safetynetcyber.com.au
and tell us a little about your situation.